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Ask the survey experts at Creoso's Digivey Survey Center . We are here to answer all of your questions and consult with you about software and hardware options.

Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.

Customer Feedback Surveys

Hospitality and Tourism

The availability of accurate data is even more important in industries where personal service largely influences the business success. With the help of the Digivey survey tools you can permanently monitor the performance on an on-going basis and get the answers you need to fuel decisions and corrective actions now. Guest retention is the key to maintain a profitable hospitality venue. No other industry has more to gain with constant customer satisfaction monitoring than restaurants, hotels and other hospitality venues.

How Digivey surveys can help:

Develop a thorough understanding what motivates guest satisfaction and determine factors leading to dissatisfaction
Learn how customers perceive customer service
Get to know customer expectations and factors that would encourage more frequent returns and referrals
Find answers how new or changed menus fare among guests
Find out what prompted a visit and why, and what percentage of your patrons are repetitive visitors
Get input for demographic profiling
Measure the impact of promotional campaigns
Identify opportunities for new or extended services and product offerings
Monitor your staff's performance

Benefits:

Computer-assisted surveys in combination with modern touch technology
A survey solution that delivers more reliable and immediate results without being cost-prohibitive
Tailor-made surveys that suit your information needs
An interactive survey concept that asks only relevant questions
A new comfort level for the respondent, yielding more and better results faster

Questionnaire Design Suggestions:

Attract to the survey kiosk with slide shows and videos
Help customers recall menu items with pictures
Inform about upcoming events and specials
Print coupons to encourage future visits
Brand your surveys with embedded logos and tag lines
Trigger alerts to a customer service manager by email or text message
Engage customers with fun additions to surveys, e.g. "Scan, answer and win" where respondents swipe a bar code when prompted and are instantly rewarded with a prize

Usage Variety:

Interviewer assisted surveys with handheld devices
Self-administered surveys with survey stations and survey kiosks
Follow-up surveys online
Ability to conduct interactive surveys
Build and extend your customer data base and collect email address, phone, birthday data, etc. to use with marketing interventions like birthday greetings, special event announcements, club memberships, gift card promotions, and more

Applications:

Customer service feedback surveys
Customer satisfaction surveys
Guest satisfaction surveys
Employee feedback surveys, fully anonymous where desired
Advertising effectiveness testing

Technology benefits:

Realization of new projects within a very short time
Real-time data collection with immediate availability of data
Easily combine data collected by multiple survey stations and data collected over time
Generate accurate reports at the click of a button
Minimal workload, low-cost
Paperless processes

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Some of our customers

Survey equipment selection tips

Indoor or outdoor?
Battery or AC power?
Interviewer-administered, self-administered or both?
If battery-powered, how many hours of battery life would be ideal?
Space at location vs. footprint of the survey system
What accessories and peripherals would be needed?

Please call us to discuss your needs. Our touch screen survey experts are here to consult with you and to help you select the ideal survey system combination to fit your requirements.

Call 1.866.665.0533 (or 602.438.2100 from overseas) for more information or contact us with your questions.