Happy guests return!
Industries rendering personal services know that customer satisfaction influences the business success. They also know that a disgruntled
customer has a low chance to come back and may talk about his/her bad experience with friends and family. Guest retention is a key in maintaining
a profitable hospitality venue. No other industry has more to gain with constant customer satisfaction monitoring than restaurants, hotels and
other hospitality and personal service venues.
- Develop a thorough understanding what motivates guest satisfaction
- Determine factors that lead to dissatisfaction
- Detect factors that would encourage more frequent returns and referrals
- Ask new guests what prompted a visit and find more of the same
- Identify opportunities for new product offerings and services
- Monitor staff performance on a daily basis
- Consider incentives for great performing staff
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- Gain instant actionable insights
- Stay ahead of new trends
- Eliminate survey data entry errors and other human errors
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- Base decisions on real customer experiences
- Interactivity asks only relevant questions
- Get more and better results faster
- Give out incentives to encourage future visits, e.g. virtual coupons
- Use information screens and other features to inform about future events
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- Fast to complete surveys
- Visually engaging surveys, including smileys, images and video clips
- Easy to use touch screen interface
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- Only relevant questions need answering
- Secure, anonymous survey application
- Survey immediately follows the experience
- No phone calls at the wrong time or emails cluttering the inbox
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Face-to-face Interviews (CAPI and mCAPI)
We recommend the use of tablets or phablets to capture feedback during in-person interviews.
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Self-administered Surveys
We recommend the use of survey kiosks, survey stations and tablet kiosks for self-administered surveys.
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Knowledge = Power
Informed decisions are more likely to positively impact a business.
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Greater Success
Benefit from more and better results as well as cost reductions.
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Early Information
Identify problems areas at an early stage and shorten your reaction time.
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More Responses
Gather more responses in a shorter time frame with actionable results at your finger tips.
Ask
Reach guests live at the point-of-service where they are already focused on your organization's products and services.
Interact
Unlock the key to greater success with Digivey powered surveys that are engaging, interesting and fun to complete.
Discover
Track customer experiences, wants and needs while you can still make a difference.
Evaluate
Comprehensive, instantly available survey reports help you identify areas that need improvement as well as new opportunities.
Digivey powered surveys - Unleash the power of interactive surveys.
Respond
Implement measurements that will improve the customer experience and boost loyalty.
Extra survey power at your finger tips
Connect with your customers in an engaging, interesting and relaxed way.
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Reliability
The Digivey survey software is a proven reliable survey solution that works. Guaranteed.
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Ease of use
Digivey is quick to learn and helps you create interesting, engaging surveys.
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Feature-rich
You'll find plenty of features to use for your questionnaire design.
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Easy Survey Management
Benefit from automated survey processes running in the background while you collect more responses.
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Quick Reports
No more number crunching. Digivey compiles easy to read reports automatically.
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Great Support
Our dedicated support team is here for you when you need them.
Digivey Modules and Subscriptions
Composer
Create compelling surveys, quizzes, assessments...
Launcher
Field kiosk surveys and tablet surveys; Windows
RollaPoll
For surveys fielded with Wi-Fi connected survey devices
Digivey Plus
Field and manage responsive (mobile-friendly) online surveys
Analyzer
Manage survey data and reporting on your PC
Data Shuffler
Automate project upload and data transfers
Online Reporting
Manage survey data and reporting in your online account
Digivey Data Bridge
Inject survey data into third party data bases
What Digivey survey software users say
“The Digivey survey software was just what I needed to upgrade and accelerate growth of my event research services business.”
Ken M, CEO, Business Service Provider
“With Digivey I found the ideal survey software with much needed features for survey design. Digivey exceeded my own and my clients' expectations.”
Donna G, Principal, Business Service provider
“Digivey made the transition of our survey station fleet to new survey software smooth, fast and uneventful. ”
Troy C, Principal
“Changing from paper to electronic surveys could have been stressful but it wasn't. From day one Digivey performed flawlessly and helped increase our response rate by double digits”
Karen H, Quality Assurance Director, Healthcare Provider
See who uses Digivey survey software
